Shipping policy
Scope
This Shipment Policy applies to all orders placed through [Your Company Name] (“we”, “us”, “our”) via our website, mobile app, or authorized channels. By placing an order you agree to the terms below.
Processing time
Order confirmation: We will send an order confirmation email or SMS immediately after your purchase.
Processing time: Orders are processed within [1–3] business days (excluding weekends and public holidays) unless otherwise stated on the product page.
Custom or made-to-order items: These require additional processing time of [X–Y] business days; the product page will note any extended timelines.
Shipping methods and carriers
We ship via leading carriers including [Carrier A, Carrier B, Carrier C] and local partners. Carrier selection depends on destination, package size, and shipping speed.
Shipping options: Standard, Express, and Next-Day (where available). The available options and prices appear at checkout.
Shipping rates and taxes
Shipping charges are calculated at checkout based on order weight, dimensions, destination, and chosen service level.
Free shipping: Orders over ₹599 qualify for free standard shipping within [country/region], unless otherwise specified.
Duties and taxes: For domestic orders, prices include applicable GST where required. For international orders, import duties, taxes, and customs fees are the buyer’s responsibility unless otherwise stated.
Delivery time estimates
Estimated delivery times (after processing) are:
Standard: [3–7] business days
Express: [1–3] business days
Next-Day: Next business day (available only in select areas)
These are estimates and may vary due to carrier delays, customs clearance, natural events, strikes, or other unforeseen circumstances.
Order tracking
Once your order ships, we will email or SMS you a shipping confirmation with a tracking number and carrier link.
Tracking updates are provided by the carrier; we are not responsible for tracking delays or temporary lack of updates.
Shipping address and changes
Please ensure the shipping address is complete and accurate when placing your order.
Changes to the shipping address are allowed only before the order is dispatched. Contact Customer Support at [email/phone] immediately. We may not be able to change addresses once the carrier has picked up the package.
If a package is returned to us due to incorrect or incomplete address provided by the customer, you are responsible for return shipping charges and any additional shipping to resend the order.
Failed deliveries and refusals
If delivery fails due to the recipient being unavailable, the carrier may attempt redelivery or hold the package at a local facility. The carrier’s instructions will apply.
If you refuse a delivery, or fail to collect the package within the carrier’s holding period, the order may be returned to us. Return shipping and restocking fees may apply; any refund will be issued less these charges.
Lost, stolen, or damaged shipments
Inspect shipments upon delivery. If the outer packaging is damaged, please note this on the carrier’s proof of delivery and contact Customer Support within 48 hours.
For lost or stolen packages, contact us and the carrier immediately. We will assist with claims, but liability depends on the shipping option and insurance purchased. We are not responsible for packages delivered to the correct address and marked as delivered by the carrier.
For items damaged in transit, provide photos of the damaged product and packaging within 48 hours. We will evaluate and, if applicable, offer a replacement, repair, or refund.
International shipping
International shipping availability, rates, and delivery estimates are provided at checkout.
Import duties, taxes, and customs clearance: These are the buyer’s responsibility unless otherwise stated. Customs processing may delay delivery times.
Restricted items: Some products cannot be shipped internationally. If an order contains restricted items for the destination country, we will notify you and cancel or modify the order.
Returns and exchanges
Returns and exchanges follow our Return, Refund, and Non-Returnable Items Policy [link]. Return shipping for approved returns will be handled per that policy.
Shipping promotions and errors
Free shipping promotions apply only to eligible orders as described in the promotion terms.
In case of a pricing or shipping error on our site, we reserve the right to cancel orders and notify affected customers.
Contact and support
For shipping questions, tracking help, or to report issues, contact Customer Support at:
Email: zintargo126@gmail.com
Hours: Mon–Fri, 9:00–18:00 IST
Provide your order number and details to help us assist you faster.
Changes to this policy
We may update this Shipment Policy periodically. The effective date will be listed at the top of the policy page. Continued use after changes constitutes acceptance.